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Talkspace Counseling & Therapy Review

Talkspace Counseling & Therapy Screenshots
Credibility

Credibility

3.57 / 5.00

Overall Score: 10/14

Research Base: 1/3
Research Funding: 1/2
Proposed Intervention: 2/3
Clinical Input in Development: 1/1
Consumer Ratings: 3/3
Software Support: 2/2

Rating Date: May 2020

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User Experince

User Experience

3.71 / 5.00

Engagement: 2.60 Functionality: 4.58 Aesthetics: 4.00 Information: 3.67 Subjective quality score: 3.25 Perceived impact score: 3.33 Rating date: Rated by: PsyberGuide

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Transparency

Transparency

Acceptable

Overall Score: Accceptable
Does the app have a privacy policy?: Yes
Does the privacy policy describe the information storage and sharing procedures related to user entered information, OR state that user information is stored locally?: Yes
Does the privacy policy state that the app/server encrypts/de-identifies the entered data OR state that user information is stored locally?: Yes
Does the app provide the option of a pin entry or log-in process to view and enter user data?: Yes
Does the privacy policy state whether or not users can use the app WITHOUT entering identifiable information, OR state that user information is stored locally?: Yes
Does the privacy policy state whether or not users can delete entered information OR state that user information is stored locally?: Yes
Does the privacy policy state whether or not users can edit entered information OR state that user information is stored locally?: Yes

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Talkspace is an app designed for users interested in online psychotherapy. Users are paired with a licensed therapist after answering questions in a free consultation. Talkspace offers therapists that specialize in various backgrounds (e.g. stress and anxiety, depression, PTSD, LGBTQ issues, work/life issues, and couples’ therapy). The main app screen is the “Talkspace”, where users can text, video, and voice messages their therapist. There is also a “Journey” tab, where users can adjust settings, view timelines and track progress. There is also a tab with left information on the assigned therapist, such as experience, credentials, focus, treatment approaches, and availability/time zone.

Technical Details

Available For: Requires iOS 10.0 or later; Requires Android 4.4 and up
Developer: Talkspace
Type of Treatment: Psychoeducation & Information, Cognitive Behavioral Principles, Symptom Tracking/Self-Monitoring
Targeted Conditions: Mood Disorders, Stress and Anxiety, PTSD, Phobias, Eating Disorders, Sleep
Target Audience: Adults
Designed to be used in conjunction with a healthcare provider: No
Languages Available: English, Dutch, Finnish, French, German, Italian, Japanese, Norwegian Bokmål, Simplified Chinese, Spanish
Cost: Free with in-app purchases
Get it on: Google PlayiTunes

Research on this App

A pilot study was done to determine the validity of psychotherapy through texting (SMS) and Web platforms. Fifty-seven adults seeking text therapy were recruited from a text therapy service. Clinical outcomes were measured using the General Health Questionnaire-12 after 15 weeks of treatment. Results indicated that 25 (46%) of the participants experiences significant symptom improvement. High levels of satisfaction and cost-effectiveness were also reported.

How we evaluate

We review apps against rating criteria developed by experts in the field. Some of those criteria are:

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Credibility

We look at the research supporting the technology and the credibility of the development process.

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Transparency

We review privacy policies to see if key pieces of information about what happens with entered data are addressed.

UserExperiencePG

User Experience

We explore how fun, functional, easy-to-use, engaging, and interesting the technology is.

ProfessionalReviews

Professional Reviews

A professional in a relevant field downloads and uses the technology and writes a narrative review, highlighting pros & cons and some recommendations for use.

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